Working on behalf of the Ivy Plus Libraries Confederation (IPLC), the BorrowDirect Program Manager is an experienced information professional who leads, guides, supports, and administers the BorrowDirect resource sharing program.
BorrowDirect, IPLC’s flagship program, enables faculty, students, and researchers at participating libraries to discover, request, and rapidly receive materials from 13 of the world’s premier library collections. Founded in 1999 by Columbia University Libraries, University of Pennsylvania Libraries, and Yale University Library, the program grew to include the libraries of Brown University, Cornell University, Dartmouth College, Duke University, Harvard, Johns Hopkins, Massachusetts Institute of Technology (MIT), Princeton University, Stanford University, and the University of Chicago. Now with a collective collection of over 90 million items, members have supplied over 3 million items to their collective library users since 1999. Request activity has steadily increased and exceeded 285,000 transactions in fiscal year 2019. In order to support resource sharing activity at this scale, BorrowDirect libraries leverage automated workflows, expedited delivery, and a deep commitment to extraordinary user service.
The BorrowDirect Program Manager (BDPM) is a highly collaborative colleague who develops and maintains excellent working relationships with member representatives and IPLC leaders; they facilitate problem solving, understanding and specification of needs and requirements for BorrowDirect. The BDPM collaborates with the DDRSI to manage all BorrowDirect-related contracts and financial processes. The BDPM supports member representatives as they collectively define service expectations, performance metrics, shared policies, and standard practices. The BDPM assists participating libraries as they select, implement, configure, and enhance member institutions’ supporting software platform(s). The BDPM serves as primary advisor to the BorrowDirect Operations group and liaises with other IPLC groups as needed (e.g., Resource Sharing, Collection Development, Technical Services, Scholarly Communications, Heads of Library IT, and Assessment). The BDPM serves as the initial point of contact for shared resource-sharing-related software and service providers and ensures timely and effective troubleshooting or configuration changes.